How To Write Human-Centric Market Research Briefs Suitable For Singapore
We see a fascinating story unfolding in Singapore. On one hand, the world sees a global economic powerhouse, a hub of stability and growth. On the other hand, a quiet struggle is taking place on the ground. A recent report highlighted that over 3,000 food and beverage outlets closed in the last year. This is the highest number in nearly two decades. We hear from seasoned local business owners who feel "defeated" by a "tornado of factors" after years of hard work.
This creates a serious tension for any business looking to succeed here. How do you work through a market that is both a case study of opportunity and a fiercely competitive local arena? We believe the greatest risk is not economic uncertainty, but strategic misinterpretation of the nation itself. Many companies act on broad, positive data without understanding the nuanced human reality of life in Singapore. This can be a very expensive mistake.
Our purpose here is to show you how a well-crafted research brief is the most critical tool to solve this complexity. It transforms a business problem from a set of assumptions into a series of good human questions. Our goal is to help you think differently about your brief, long before you write the first word.
What We're Seeing
Before we can ask the right questions, we must first listen to what the data from Singapore is telling us. Numbers provide the structure, but human stories give them meaning. Here is the picture we are seeing.
The Resilient, Proactive Economy
Singapore’s economy is fundamentally strong. MTI projects a healthy GDP growth of “1.5 to 2.5 per cent” for 2025. This stability is the result of deliberate, proactive governance. When global uncertainties arise, the government responds, as seen with the formation of the task force to help businesses and workers navigate challenges.
This proactive management, coupled with a stable consumer base of 6.11 million people creates a predictable macro-environment. For businesses, this means that success often involves aligning with key national strategies, such as the push towards greater digitalization and sustainability.
The Thoughtful, Pressured Consumer
While the economy is resilient, the Singaporean consumer is feeling the pressure. Official retail sales figures from SingStat show modest growth, but the real story is in how people are spending their money. We hear in conversations and see in media reports that consumers are becoming more "cautious" in the face of a higher cost of living. One person in a CNA report mentioned cutting their restaurant visits by half because the bill has increased by 30 percent. This is not simple price sensitivity. It is a sophisticated and constant "value calculation." People are carefully deciding what is essential and what is discretionary. The question for brands is not just "how much will they spend?", but "under what conditions do they feel good about spending?".
The Hyper-Competitive Businesses
The high number of business closures, especially in the F&B sector, tells a clear story. Success in Singapore is not about finding an empty space in the market. It is about justifying your existence in a very crowded one. In the documentary series "What's Killing Our F&B Businesses?”, we see that the primary challenges are relentless. Business owners point to crippling rental hikes, intense competition from a constant stream of new players, and a persistent manpower crunch. These high operational costs act as a powerful filter. They quickly weed out any business that does not have a sharp, clear, and defensible value proposition.
This is a recognized national challenge, with agencies like Enterprise SG offering support to help local companies build the capabilities they need to compete.
The Questions We Believe Are Worth Asking
A powerful research brief is defined by the quality of its questions. It moves beyond generic business objectives to ask specific, empathetic questions about people. This reframing is the key to unlocking real insight and here is how we think about it for different stakeholders.
For the Global Brand Manager (Entering the Market)
Instead of asking: "What is our brand awareness in Singapore?"
We believe a better question is: "Beyond the label, what unspoken cultural tensions and aspirations define 'value' for a Singaporean consumer today? How does our brand's global promise intersect with their local reality of ambition, financial pressure, and community expectation?"
For the Local Entrepreneur (Growing the Business)
Instead of asking: "Who are our competitors?"
We believe a better question is: "How are my customers' daily routines, digital habits, and financial anxieties reshaping their relationship with my category? Where are the moments of friction in their lives that my business could solve, which my competitors are currently ignoring?"
For the Product Innovator (Launching a New Service)
Instead of asking: "Is there a market for our new sustainable product?"
We believe a better question is: "What are the real-world compromises people perform when trying to balance their desire for sustainability with the practical demands of their budget and schedule? What does 'sustainability' actually look and feel like in a Singaporean household?"
How We Uncover the Answers
Answering these deeper questions requires us to understand not just what people say, but what they do, think, and feel. This is where our market research work begins.
Method Selection: A Phased Approach for Comprehensive Insight
We believe in a mixed-method approach that combines the scale of quantitative data with the depth of qualitative understanding. This ensures our insights are both statistically sound and deeply human.
Quantitative Foundation: We often start with broader research methods like surveys. This allows us to map the landscape, measure market size, identify key behavioral trends, and segment the audience at scale. This phase answers the critical "what," "where," and "how many" questions, providing a robust framework for deeper exploration.
Qualitative Deep Dive: Once we understand the landscape, we move to the "why." We use qualitative methods like In-Depth Interviews, Focus Groups, or Digital Ethnography to explore the motivations, emotions, and cultural context behind the numbers. This is where we uncover the rich stories and unspoken needs that quantitative data alone cannot reveal.
Participant Targeting: Not Demographics but Human Archetypes
To get meaningful answers, we need to speak to the right people. We find it is more powerful to recruit based on mindsets and behaviors rather than simple demographics. For Singapore, we might look for archetypes like these:
"The Conscious Minimalist": A young professional who is influenced by global sustainability trends but grounded by the high cost of living. They research brand ethics and prioritize durability.
"The Digitally-Native Achiever": A mid-career professional who uses technology to optimize every part of their life. They value seamless experiences and brands that signal their success and alignment with modern Singapore.
"The Heartland Pragmatist": The manager of a multi-generational household. Their decisions are driven by family needs, community trust, and a sharp understanding of the household budget.
Uncovering Insights: The Process
Our work involves creating a safe and non-judgmental space where people feel comfortable sharing their honest thoughts. We listen for the hesitations, the contradictions, and the stories behind their statements. This is how we move from collecting data to uncovering genuine human insight.
Actionable Tools for Market Research
A great research brief is the result of clear internal thinking. We developed these simple conceptual tools to help teams align on their core challenge before writing the brief. We find these tools help spark the right conversations internally. They help teams move from a vague problem to a focused, actionable research plan.
Tool 1: The Context-to-Question Framework
Use this to move from a business problem to a human question.
1. The Business Problem We Face:
e.g., "Our new premium product line is underperforming against targets."
2. What We Know (External Context & Data):
e.g., "Consumers are cutting back on non-essentials. Competitors are heavily discounting."
3. What We Believe (Internal Assumptions):
e.g., "Our brand name should be enough to justify the premium price."
4. The Resulting Human Question for Research:
"In the current climate, what does 'premium' truly mean to our target audience? How do they decide when to save versus when to splurge, and what emotional or functional job does a 'premium' product need to do to earn a place in their budget?"
Tool 2: The Stakeholder Decision Map
Map the key decision each stakeholder will make based on the findings.
| Stakeholder Role | The Single Most Important Decision They Will Make |
|---|---|
| Product Manager | e.g., "Prioritise which features to build for the next product release." |
| Marketing Lead | e.g., "Finalise the core message for the upcoming campaign." |
| Head of Sales | e.g., "Refine the sales script to address key customer pain points." |
Tool 3: The Hypothesis Pressure-Tester
Articulate your core beliefs so the research can validate or challenge them.
Our Core Hypothesis:
e.g., "Our target audience values convenience above all else."
What would we need to see or hear in the research to know this is TRUE?
e.g., "Participants consistently choosing the fastest option, even if it costs more or is lower quality."
What would we need to see or hear in the research to know this is FALSE?
e.g., "Participants describing detailed workarounds to save money, or spending extra time to find a more sustainable or trusted option."
These tools are not a replacement for thinking. They are a catalyst for it. Their real value comes from the human conversations they inspire.
Conclusion
To succeed in Singapore's dynamic market, a strategic research brief is the foundation for a more empathetic and, therefore, more effective business strategy. It must be grounded in local realities, ask brave human questions, and be designed to challenge our own beliefs. This commitment to deep, long-term understanding reflects the strategic thinking that guides Singapore's own national planning.
Is your team grappling with the complexities of the Singapore market research? Perhaps you are drafting a research brief and want to ensure it asks the right questions. We believe the best strategies start with a great conversation. If you are keen to know more, here is how we do it. You can also write to our Research Lead, Felicia at felicia@assembled.sg or give us a call at +65 8118 1048.
